Glo Apologises for Nationwide Data Outage, Assures Swift Restoration – What Happened and What Users Should Expect
In a move to calm millions of subscribers across Nigeria, Glo Nigeria has issued an official apology following a nationwide data outage that disrupted internet services earlier today. The telecom giant promised swift restoration and assured customers that its technical teams are working round the clock to resolve the issue completely.
What Triggered the Outage?
According to Glo, the disruption was caused by a major technical fault affecting its data infrastructure. Although full details were not disclosed, the company confirmed that the problem involved a critical network component that suddenly malfunctioned, causing a temporary shutdown of data services nationwide.
Glo’s Official Response
In its apology, Glo acknowledged the frustration experienced by millions of users who were unable to browse, stream, or access essential online services.
The company stated:
- Its engineers immediately launched emergency repair operations.
- Restoration is already in progress in several regions.
- Normal service is expected to return “very soon.”
The operator also appreciated customer patience and assured subscribers that preventing future outages is now a top priority.
How the Outage Affected Users
The disruption resulted in:
- Slow or no access to mobile data
- Failed payments, online transactions, and app logins
- Interrupted business operations for SMEs heavily reliant on the internet
Social media downtime for many Nigerians
The outage trended on X (Twitter) as frustrated users demanded clarification from the company.
What Users Should Expect Next
Glo has promised a complete network stabilization soon. Depending on the extent of the fault, users may experience:
- Gradual improvement in browsing speed
- Temporary fluctuations as network systems fully recover
- Possible compensation or data bonus (not yet confirmed, but often done after major outages)
Glo’s Message to Subscribers
The company emphasized its commitment to keeping Nigeria connected and reassured customers that it remains dedicated to improving network quality and reliability.
As restoration continues, subscribers are advised to:
- Restart their devices once services return
- Toggle Airplane Mode if data appears offline
- Remain patient as full connectivity is restored nationwide
